There is a very common mistake that I see IT service providers making when it comes to marketing their business. It’s unfortunate for any IT company, because in doing so he or she is actually REPELLING business rather than attracting it.
I am talking about IT business owners who cannot answer the question “What Do You Do?” It sounds silly, but take a look in your local yellow page book and glance over the IT ads. You’ll find a wonderful array of vague, boring ads that list out general facts, offer all kinds of ”off topic” services, and lack any ounce of uniqueness, intrigue, or emotional response.
You see, marketing is the art of motivating people to buy your product or service. To effectively motivate someone, you have to communicate to them in terms that he or she will relate and RESPOND to. This involves knowing WHO you are taking to and WHAT they actually care about.
Nobody cares how about boring facts about your company. What they care about is specifically what results or benefits they will get if they buy your technology product or service. Period! To do this, you have to properly plan and craft your marketing message in specific language that will hit home with your targeted prospects.
The problem that I am seeing, and it’s wasting a countless number of marketing dollars, is that too many IT guys are in business for themselves without doing any real work researching their target market, developing a USP, and crafting their marketing message. They ‘fly by the seat of their pants,’ and when someone puts them on the hot seat and asks “what do you do?” they can’t deliver an answer that’s memorable, sparks some interest, and generates word of mouth.
Instead of having a few powerful responses handy, the average IT guy is unprepared and begins to spit out boring facts about the services they offer, how long they’ve been in business, and what certifications they have, etc, etc. The problem with this type of answer is it doesn’t answer the question “What’s in it for me?” That’s really all anyone cares about when they ask “What do you do?”
When you resort to using boring facts as the centerpiece to your marketing, you are effectively making your company appear to be no different than your competitors. When you can’t differentiate yourself from your competition, prospects will assume that since your marketing is the same your SERVICES must be the same, and they will lose interest.
This is also how you get shopped on price. If you market your company exactly like your competition, than the only thing different WILL be your price. Your services become simple commodities and you give buyers no other option but to base their buying decision off of the price.
The key to preventing this from happening to your IT consulting company is to:
- Focus your marketing around the results that your services provide.
- Make a list of 4 or 5 specific benefits your clients can expect to gain after you perform your service.
- Make a list of 7 or 8 specific aspects about your company that are unique and set you a part from your competition (e.g. – 24/7 service, free support hotline, 2 hour response time, remote desktop service work, etc.)
- Be specific in your ads and avoid using any vague or clique terminology.
As soon as you start being specific in your ads, avoiding vague/clique terminology, focusing on results, and listing out unique aspects about your company, you will notice that your clients will immediately stop focusing on price. You will also appear to be different and SUPERIOR to your competitors. You will have instant credibility and prospects will view you as competent guru in your field.
So the next time someone asks you “what do you do” make sure you have a good answer.
(ArticlesBase ID #1277239)
Ryan Kristopher is an independent marketing consultant, sales trainer, and author of the Computer Consulting Marketing Brief who specializes in inexpensive and highly effective marketing strategies for computer service specialists, VARs, Systems Integrators, MSPs and IT consulting firms.
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Posted by | Posted in Uncategorized | Posted on 22-09-2009
There are three main places to channel your business development efforts: your current clients, your referral sources and prospects. While narrowing your focus is a crucial part of business development, the truth is that not everyone warrants the same amount of attention. With time limited, it’s important to recognize and measure your efforts by identifying who is helping your build your practice…and who is not. Here are my best tips for putting your time and money in the right place.
Look at your referral sources. All lawyers think they know who their best referral sources are. Take another look. A lawyer I recently coached came to me with a list of over 50 referral sources, but when we actually sat down and calculated the amount of work they had sent recently the number shrank to just 16. Take the time to look back and see who’s sending you business right now and place your focus on them. Don’t ignore the others, but concentrate on the ones who are making a difference today.
Focus on an industry. Look at your client list. The ones who give you the most business are most likely in the same industry. By concentrating on understanding industry nuances, you put yourself in a position to not only see where MORE work can come from within existing clients’ businesses, but to gain the ability to position yourself as an industry “expert.” This focus will help you better your relationships with existing clients, and it will provide fertile ground for prospecting and growth,
Rethink your commitments to organizations. The key word here? Participation. Take a look at the long list of memberships on your CV. Now cross off the ones you don’t actively participate in. If you’re not involved, it’s not business development. Being a name member only doesn’t bring you business—making connections and putting forth effort does. So either get involved or take it off your business development list.
Look at where you’re spending your networking time. Events are a great networking resource when it comes to business development, but they have to be the right ones. Look around at the next event you attend. How many of the people in the room are potential clients? Look at where your clients are spending their time and money and follow them. They will lead you to more clients.
Evaluate your Return on Investment. Are you getting a good ROI when it comes to your clients? Take a closer look at where and how you’re spending your time and you may be surprised. Who’s bringing you business on a consistent basis and who’s not? Who’s referring others over to you? All clients deserve great service, but cultivating relationships with those who don’t bring in work can be a waste of business development efforts. Reevaluate where you’re placing your focus and turn your efforts towards clients who are helping grow your practice.
NOTE: Though it’s important to concentrate on strategies and clients that bring in business, timing is just as important. Don’t judge too quickly. All initiatives should be given at least a year before being evaluated.
(ArticlesBase ID #1255222)
Drawing on over twenty years’ experience in branding and positioning, Paula Black has advised law firms around the globe on everything from powerful and innovative design to marketing strategy and business growth. She is the award-winning author of “The Little Black Book on Law Firm Branding & Positioning,” “The Little Black Book on Law Firm Marketing and Business Development,” and “The Little Black Book: A Lawyer’s Guide To Creating A Marketing Habit in 21 Days,” as well as founder and President of Miami-based Paula Black & Associates. For more information visit http://www.paulablacklegalmarketing.com
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Posted by | Posted in Uncategorized | Posted on 16-09-2009
Network marketing and MLM businesses have been around for decades. The pioneers of the network marketing industry were Amway and Avon. They are mostly responsible for all of the offline marketing strategies that are still used today. They had to because the internet was not invented yet. Most if not all network marketing, MLM, home based businesses, affiliate marketing and direct marketing businesses have an online presence today. However, most of them are still using offline marketing strategies, even in light of the internet. So the question is, which is better, offline marketing or online marketing?
Offline Marketing
Most businesses have the, “if it is not broken don’t fix it”, motto and continue to use offline marketing as their main form of marketing. The first and most popular offline marketing strategy consists of getting your friends and family involved. This strategy is most successfully achieved through hotel meetings, conference calls and home parties. With this strategy, your market is a local one. Also you have to go out and find your prospects. The second most popular is buying leads from leads companies. This strategy involves calling complete strangers and using your phone sales skills to get prospects to know like and trust you instantly, in order to join your business. This strategy involves hours of phone time and is all about numbers. Once again, you are going out and finding prospects. The third, and most popular, is telling everyone that you see and come in contact with about your business. This strategy runs on the, you never know who might be interested and it’s all about the numbers game. Once again you’re going out and finding prospects. Other forms of offline marketing strategies involve: business cards, postcards, flyers, car wraps and more. These are the main offline marketing strategies that most companies and entrepreneurs implement in their business. The two main problems with offline marketing is saturation and you have to find the prospects.
Online Marketing
Very few network marketing and MLM companies and distributors market their businesses online. Most business owners that use offline strategies say that online marketing strategies will not work with their business model. Or they say that online marketing is to in personal. However Online marketing is the best way to put your
business, products, services and brand in front of the biggest audience in the world. That audience is called the Web. The Web has a market of over 1.5 billion people in 100 English speaking countries. It can be accessed from anywhere in the world that has an internet connection. You can work your business in your underwear at home or on a beach in a tropical paradise and still reach the world. With online marketing strategies, such as article marketing, video marketing, social media marketing and more, prospects find you. Also once you put the content online, if done right, it will drive tons of traffic and leads to your site forever. With these types of strategies you are able to flood the marketing with your content. This in turn will brand you as the expert, not your company.
I, myself have used both strategies offline and online at one point in my career. Through the trial and error, I prefer and will always prefer online marketing strategies. My reasons are simple. You can reach a larger market from anywhere. All you need is a cell phone and laptop. You can avoid the saturation effect that offline marketing usually creates. Another reason is with the content you put online. It will drive traffic back to your site forever. Do the work right once and it continues to pay you. The last reason is, I don’t have to go and find people. People find me through the content I put out there and they instantly know, like and trust me because of it.
Which do you prefer online or offline marketing and why?
(ArticlesBase ID #1235958)
I am a business coach and mentor that assists serious entrepreneurs in building a profitable online business with multiple incomes streams. My team and I have assisted hundreds of people in generating profits that exceed $250K or more in their first year. For more information and to contact me, visit: CLICK HERE
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