BlackHat Money

Everyone uses the phone, but few use it effectively or even think it’s important to learn. The first few seconds of any phone call are crucial. The moment you say “Hello,” the listener on the other end of the phone forms a subconscious opinion.

When you talk with your prospect face-to-face, he base’s his opinion about you on such factors as facial expression, body language, hand motions and voice. On the phone, he can only rely on his ears. It stands to reason that he will be concentrating on what you are saying and how you say it. That’s why it’s vital that you know how to get the best picture of you and your offer across over the phone. It’s called “theatre of the mind.”

There are two essential tools to help you improve your phone skills and increase your success.

• A small mirror that you can place on your desk, so you can see what you look like when speaking on the phone.
Smile when you speak. Believe it or not, it makes a difference. People can detect strain, or anger, or even boredom at the other end of the line. When you frown, your voice sounds strained and flat. When you smile, you sound pleasant. Use your mirror….what do you see? Are you confident? Are you slouching?

• A telephone recording device. There a several different types on the market. You can get a USB digital device or you can get the audio tape recorder that will require a splitter. The cost is anywhere from $35 USD to $100 USD. This will be a very wise investment in yourself. (Become aware of any local laws regarding telephone recording.)

Record everything that relates to business! It can be saved or erased; it’s a choice you will make after the call is over. If you don’t record something, because you didn’t think you will need it later, that will be when a golden nugget is shared and you’ll wish you could go back and hear it again.

When you record trainings, you’re going to want to listen to them over and over. It really does take 8-10+ times of listening to a training for it to sink in and become part of your own subconscious, so that your subconscious will remember to use it. If you are using a digital recorder, transfer the trainings to an mp3 player that you can take with you while in the car, while at the gym, on a walk or anywhere you can listen.

Your time is valuable, so make the best of it by listening to self improvement trainings, either your own recordings or someone else’s. You can do the same with audio tapes if you have a portable player.

When you record your own presentations, listen to them to critique yourself. Try not to be too critical. Listen to yourself objectively. Were you engaging, were you speaking that the appropriate speed, did you have confidence? Were you actually saying what you wanted your prospect to take away from the call? Did you ask the appropriate questions? Were you listening to your prospects concerns and guiding him down the appropriate path? Who was in charge of the conversation?

Here are some phone skills tips:

• Be relaxed and prepared each time you pick up the phone. Before you place or answer a call, pause for a moment. Calm yourself. Take a deep breath and clear your throat if necessary. The whole thing will take about 5 seconds, but it will go a long way toward improving the first impression that you create.

• Avoid unnecessary noises. Remember, all your prospect has to go by is what he hears. If you chew gum, puff on a cigarette, suck on a piece of candy, sip a drink or even clear your throat, you’re distracting your prospect from your message. Any extraneous noise is exaggerated over the phone. If at all possible use a phone with a mute button, so you can instantly block out any extraneous noises.

• Try to mirror your prospect. If you’ve never heard the term before, when you “mirror” someone, you attempt to act the same way and use the mannerisms that they are using. This can be done on the phone as well. If you notice that your prospect speaks slowly, try to do the same. Your conversation will be pleasing for both of you.

Your prospects impression of you that they get over the phone should be a pleasant experience. If they are comfortable with your attitude, they will want to hear what you have to say.

Joseph Bettencourt is a Marketing, Direct Sales, Home Based Business & Internet Marketing expert whose 35 years of Entrepreneurial experience allowed him to earn his first million dollars while he was in his mid twenties. He has coached thousands of marketers and he currently has a team of experts all over the world.
To learn more about Joseph Bettencourt visit http://YourFutureishere.us

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In this article, a doctor from Ohio, Dr. Schumann, from the dental office of Grove City Dental, will share to you some of the services that they have in their dental marketing company. He will share to you the benefits of these top services they give in their dental marketing company. And he will also share to you how these services have made a huge difference in the lives of their patients. And this is something that we focus specifically at our dental marketing company website!

Here’s what Dr. Schumann will share to you about the benefits that their top services give to their patients in their dental marketing company:

Two of our top services that we give in our dental marketing company are Sedation Dentistry and Veneers. Some of our patients tell us about their fears of Sedation dentistry. The truth of the matter is that they should not fear this, because Sedation dentistry is wonderful! It’s as simple as taking a couple of pills before they come in to our dental office, and adding in some laughing gas (also called Nitrous Oxide). With these, they won’t remember the majority of the whole procedure, and we are able to do a lot of work in the afternoon (basically, we can catch up from what the patients have neglected over the past 10 to 15 years in just one afternoon!). Now, after this procedure has been given to the patients, they’d be looking to transform their smile; and they maybe surprised that they can get that “movie star” make-over with just a few minor changes to their teeth! It’s just as simple as reshaping them a little bit, and maybe do a whitening procedure; and they’ll be surprised that they’ll look younger, healthier, and they’ll even look prettier! And then they’ll say: “I need more!”. So then we start talking to them about Veneers. This is a very thin shell and it covers over the patient’s teeth and it can straighten them, make them as white as they want, close up the gaps, and make them look more beautiful (and it’s amazing what you’ll see with that!).

My patients say that the services that I offer them in my dental marketing company had made a huge difference in their lives. Here are some of the testimonials that I got from two of my patients:

* Patient 1: “Oh, I smile okay. I used to just cover my mouth or smile without showing my teeth. But now, after the procedure that Dr. Schumann has given me, it has really become a huge smile that I’m proud to show to anybody!”

* Patient 2: “What tickles me is that my sister was too scared. And the first time that I smiled when I was with her after the procedure that Grove City Dental gave me, she was just blown away! She was like “Oh my God, look at your teeth… they’re wonderful!”; and I went and said “Thank You!”

So, what are you waiting for? Schedule your pre-consultation now for a smile make-over today! Our dental marketing company office, Grove City Dental, is only 10 minutes from downtown Columbus, just off the spring town road exit on I-71. Get that smile that you’ve always wanted now!tled, “The Underground Secrets Of Attracting High Quality New Patients Who Pay, Stay, & Refer!”.

Log on to our dental marketing company website, www.DentistProfits.com and get a free CD and Book titled, “How To Predictably Grow Your Practice 25-35% Every Year While Enjoying More Control, Time Off, And Bottom-Line Net Profits!”.

My name is Ed O’Keefe, and over the past 7 ½ years I have shown over 5300 General Dentists world wide how to flood their practice with patients using my counter-intuitive, yet extremely effective dental marketing, internet dental marketing secrets, and dental advertising secrets that are proven, guaranteed, and unmatched by anyone else in dentistry!

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